Warranty Information

Warranty Information

At Elmira Home Comfort, we strive to provide high-quality products and exceptional service. Below is detailed information regarding warranties for the products we sell, including coverage, exclusions, and contact details.

Warranty Overview

New, Clearance, Floor Model, and Scratch & Dent Appliances:

  • All these products come with a minimum 1-year manufacturer’s warranty. Elmira Home Comfort does not control manufacturer policies and procedures.

Pre-Owned and Refurbished Appliances:

  • These products come with a 30-day local store warranty (some exceptions apply). This warranty includes parts and labor but excludes certain components (e.g., clocks, timers, water, and ice systems). Pre-owned and refurbished appliances are sold cosmetically "AS IS."

  • Some refurbished appliances are final sale without warranty. This will be disclosed to the customer before purchase and noted on the sales receipt.

Transportation Requirements for Fridges and Freezers

  • To maintain warranty coverage, fridges and freezers must be transported in an upright position.
  • If transported on their side, the unit must remain upright for at least 48 hours before being plugged in. Failure to do so will void the warranty.
  • Compressors in these appliances contain oil that may flow into refrigerant lines when laid down. Plugging in the unit before the oil returns to the compressor can cause permanent damage or cooling issues.
  • Straps for upright transport can be purchased at the time of pickup for $10 per strap.

Exclusions from Warranty Coverage

The following are not covered under any warranty:

  1. Consequential Damages:

    • Loss of food due to appliance failure.

    • Water damage caused by leaks or malfunctions.

    • Damage to property or personal items.

  2. Improper Use or Installation:

    • Damage resulting from incorrect installation or use not in accordance with the manufacturer’s guidelines.

  3. Wear and Tear:

    • Cosmetic imperfections such as scratches, dents, or discoloration.

    • Normal wear and tear of parts.

  4. Acts of Nature:

    • Damage caused by fire, floods, lightning, or other natural events.

  5. Unauthorized Repairs:

    • Repairs or modifications made by anyone other than authorized technicians.

    • Any remaining warranty is void if outside individuals or technicians perform repairs.

  6. Excluded Components:

    • Clocks, timers, water dispensers, and ice makers for pre-owned or refurbished appliances.

Customer Responsibilities

To maintain warranty coverage, customers are responsible for:

  • Proper installation and usage in accordance with the manufacturer’s guidelines.

  • Routine maintenance and cleaning of the appliance.

  • Promptly reporting any issues within the warranty period.

  • Ensuring the appliance is fully assembled and accessible for service.

Transferability

Warranties are non-transferable and apply only to the original purchaser. Any sale or transfer of ownership voids the warranty.

Limitation of Liability

Elmira Home Comfort is not responsible for:

  • Any incidental or consequential damages arising from the use or inability to use the product.

  • Additional costs such as transportation, retrieval, or delivery fees associated with warranty service.

How to Make a Warranty Claim

  1. Manufacturer’s Warranty Claims:

    • Contact the manufacturer directly for new, clearance, floor model, and scratch & dent appliances. Refer to the contact list below for support.

  2. Local Store Warranty Claims (Pre-Owned and Refurbished Appliances):

    • Contact Elmira Home Comfort to arrange for service within the 30-day warranty period. The appliance must be within our local service zone, or it must be returned to the store for repairs.

    • Appliances must be fully assembled before any warranty service can be completed.

Manufacturer Contact Information

For appliances under manufacturer warranty, please contact the appropriate manufacturer:

  • Whirlpool, Amana, KitchenAid, Maytag, Inglis: 1-800-807-6777

  • Frigidaire, Electrolux: 1-800-265-8352

  • General Electric, Moffat, Haier: 1-877-994-5366

  • Epic, Stirling Marathon: 519-837-9777

  • Danby: 1-800-263-2629

  • Huebsch: 1-800-361-0799

Local Store Warranty Details

  • All warranty coverage begins on the date the appliance is picked up or delivered.

  • Customers must report any issues within 30 days for pre-owned and refurbished appliances.

  • Warranty service requires prior approval and scheduling through Elmira Home Comfort.

  • Customers are not obligated to use Belmont Appliance for warranty repairs, but using outside technicians voids any remaining warranty.

Dispute Resolution

In the event of a dispute regarding warranty claims, Elmira Home Comfort encourages customers to reach out to store management. If a resolution cannot be reached, third-party mediation or arbitration may be used to settle disputes.

Additional Notes

  • Final Sale Items: Some refurbished appliances are sold as final sale with no warranty coverage. Customers will be informed of this prior to purchase.

  • Appliance Condition: Pre-owned and refurbished appliances are sold cosmetically "AS IS" and cannot be returned or exchanged due to aesthetic imperfections.

  • Retrieval Fees: If a warranty repair requires the appliance to be returned to Elmira Home Comfort, retrieval fees may apply if the customer cannot deliver the appliance themselves.